Shipping policy
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 5 business days of processing and production time for your order to ship out. Custom-made products are manufactured in the sequence of order placement. During holidays and peak seasons, the production and delivery lead time may be extended accordingly. We appreciate your understanding.
Shipping Origin
All products are made-to-order and shipped from mainland China.
Shipping Times
Estimated delivery times may vary depending on your location.While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.
|
Free Shipping (Orders $69.00 and up) |
Free |
8-16 Business Days |
|
Economy Shipping (Orders $0.00–$68.99) |
$6.98 |
8-16 Business Days |
|
Standard Shipping |
$8.98 |
7-12 Business Days |
Shipping times listed above do not include the 3–5 business days processing time required for personalized orders. There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time. While we will do our best to assist with delivery-related issues, shipping delays caused by carriers are outside our direct control.
ORDER TRACKING
Once shipped, you will receive email notifications and may log in to our website for real-time tracking. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers. Please allow 5-7 days for the carrier to scan your package into their system. If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page. If it is over your estimated arrival date, please contact us, and we can take care of this for you.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because: If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. We are not responsible if your order gets delivered to the wrong address or returned to sender. Returned packages may be sent back to our logistics partners’ warehouses and may not be recoverable. Before reaching out to our customer support, please check your given shipping address first. For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order. If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
For more detailed inquiries, please contact email: support@manacustom.com